(Jefferson City, MO) – The Missouri Public Service Commission (PSC) staff is hosting a series of town hall meetings throughout the month of June to hear from consumers who are experiencing issues with the customer service and/or billing practices of Liberty Utilities.
Staff will be joined by the Missouri Office of the Public Counsel and representatives of Liberty Utilities at the town hall meetings. In February, the PSC staff was ordered by the Commission to investigate Liberty Utilities’ electric, water, and natural gas customer service and billing. Members of the Commission will be present at the town hall meetings.
The Commission’s order instructed staff to provide reports every three months on progress of the investigation and when staff expects to complete its final investigation report. Consumers expressed concerns about Liberty’s billing practices to the Commissioners and staff during local public hearings held last year and through direct contacts with the PSC Consumer Services Department.
“The purpose of these meetings is to hear directly from customers about their experiences with Liberty Utilities. Collection information directly from customers will assist staff in its investigation and provide a forum for customers to interact with Liberty Utilities, the Office of Public Counsel, and staff,” said PSC staff in the case filing.
Below is the schedule of the town hall meetings:
- Aurora, Missouri
- Tuesday, June 10 @ 6:00 pm
- Located at Aurora Recreation Center (126 W. Hadley Street)
- Branson, Missouri
- Wednesday, June 11 @ 12:00 pm
- Located at Branson City Hall, Chambers Council Room (110 W. Maddux Street)
- Ozark, Missouri
- Wednesday, June 11 @ 6:00 pm
- Located at the Ozark Community Center (The OC) (1530 W. Jackson Street)
- Joplin, Missouri
- Thursday, June 12 @ 6:00 pm
- Located at Missouri Southern State University’s Criminal Justice Auditorium (3950 E. Newman Road)
Consumers who need additional information may call the PSC Consumer Services hotline at 800.392.4211.
Reference:
Forrest Gossett
Missouri Public Service Commission
573.751.9300
Be the first to comment