Information About Spire’s Disconnection Notices

(Lee’s Summit, MO) – To help customers maintain access to safe, reliable natural gas service during the coronavirus pandemic, Spire Missouri, Inc. worked with the United Way to re-imagine how to assist struggling, limited-income residential customers, as well as small business customers, impacted by the pandemic. This effort includes suspending customer disconnects and late fees in mid-March through May.

In June, the Missouri Public Service Commission approved an order to further decide how utility companies will collect past-due payments after delays due to COVID-19.

As we observe the direction of the Commission and slowly return to normal business operations, Spire will begin disconnecting accounts that are past due on Monday, July 6. We have adjusted our customer communications for disconnections – both written and outbound call messages – to include information on energy assistance available to customers.

If your constituents contact you regarding a disconnect notice or a past due bill, please encourage them to contact contact us. We’re here to help them find the best solution to meet their needs. We have assistance programs, payment arrangements, and other offerings for which they may be eligible.

Below is a list of Spire’s assistance programs:

Relief Assistance for Residential Customers:

Spire is providing funds to assist active Missouri residential customers who are struggling to pay their natural gas bill due to the coronavirus pandemic.

To learn if you qualify, visit spireenergy.com/relief. The maximum assistance is $100 per household.

Spire’s COVID-19 Small Business Relief Program:

If a business owner needs assistance with their natural gas bill due to the pandemic, support is available and the application process is simple.

To learn if your business qualifies, visit spireenergy.com/relief. The maximum assistance available is $200 per small business.

Grant Funding:

Nonprofit organizations, 501(c)(3) or 501(c)(4) social welfare organizations, in good standing with the IRS are eligible to apply for Spire grant funding. The program funds organizations in the following categories:

1. Health & Human Services
2. Civic and Community Development
3. Education
4. Environment

Apply for a Spire grant here.

Reference: 

Jabbar Wesley M/A/, Government Affairs Specialist
Spire Energy
816.509.1033
Jabar.Wesley@spireenergy.com