(Pittsburg, KS) – To create a seamless, integrated patient experience, Mercy Pittsburg will be implementing the Epic electronic health record and MyMercy patient portal in late August.
Once in place, Mercy patients in the Pittsburg community will have a single, comprehensive electronic health record to provide more coordinated care. Mercy caregivers will have access to the Epic system, which gives patients 24/7 access to their health records through the MyMercy patient portal and MyMercy app, to online scheduling through mercy.net and virtual care options.
Mercy Pittsburg caregivers are in the process of learning and training on Epic to be ready to make the switch on Aug. 18. Mercy Hospital Pittsburg, Mercy clinics and all Mercy services and locations in the Pittsburg community will transition to Epic, software designed to provide high-quality, personalized results for both patients and Mercy caregivers. This state-of-the-art system provides one patient health record available to all Mercy providers at all locations across the system, spanning Kansas, Missouri, Oklahoma and Arkansas.
“Having immediate access to a patient’s record can make a huge difference in care, especially in an emergency,” said David Smith, administrator of Mercy Hospital Pittsburg. “This change is enormously important for Pittsburg and area residents because it ensures that whatever state they’re getting care in, if they’re in a Mercy clinic or hospital, their caregivers will have immediate access to their full health records. With no need to wait on an email or phone call from one facility to another, the focus can be where it should be: on the care the patient needs.”
Epic and MyMercy are set up to allow patients to access the first available services within the Mercy system. For example, if a patient’s doctor orders an MRI, the patient will be able to request the closest location to them or the one that has the earliest appointment available for needed care.
“Transitioning to a new electronic health record is a massive undertaking,” Smith said. “For several months, our Mercy Pittsburg caregivers spent countless hours ensuring we were ready to make this transition smoothly. The work has been going on longer than I’ve been in place in this role, but I still couldn’t be prouder of the effort our team has put in to help us fulfill our promise to improve access and provide quality care right here where it’s needed.”
All Mercy services and locations can now be found in one online location: mercy.net, a user-friendly online experience for finding services, doctors, locations and online scheduling throughout southeast Kansas and the entire Mercy system.
Patients will also find advantages of MyMercy, including a free, easy-to-use app that allows anyone – not just Mercy patients – to manage their health online via phone or tablet. Benefits include:
- Viewing future health summaries
- Tracking and reviewing test results
- Messaging care teams
- Access to Mercy Now to find and schedule the most appropriate type of care 24/7
- Requesting prescription refills
- Reviewing and paying bills
- Requesting estimates or financial assistance for care
- Linking health accounts from other health systems
- Real-time alerts for updates about care and new features
MyMercy is available for free download from the Apple Store and Google Play Store.
About Mercy
Mercy, one of the 20 largest U.S. health systems and named the top large system in the U.S. for excellent patient experience by NRC Health, serves millions annually with nationally recognized quality care and one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, more than 4,000 physicians and advanced practitioners and more than 45,000 co-workers serving patients and families across Arkansas, Kansas, Missouri, and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi, and Texas.
Reference:
Jordan Larimore, Senior Media Relations & Communications
Mercy Hospital Joplin
409.550.2928
jordan.larimore@mercy.net
Be the first to comment